Service Call

Tell us about your device and issue — we’ll schedule a technician
How to place a service call Click to learn more

Enter your equipment tag or account number, describe the problem, and submit. Prefer not to look up a device? Use the form without an ID.

  1. Find your device (EQ # on the label, or account number).
  2. Enter your contact info and a short description of the issue.
  3. Review and submit — save your call number for support.

Questions? help@j2b.com · 360-696-1861

Find your equipment

Enter either an equipment tag or an account number (not both).

Where is the EQ number? Equipment tag location on device
Where is the account number? Account number on invoice example

Your contact & issue

Review & submit