Service Call

Request a technician for your equipment
How service calls work Click to learn more

Choose the path that matches what you have on hand. We’ll collect a short description of the issue and follow up.

Help: help@j2b.com · 360-696-1861

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I know my EQ or account #

Fastest path — look up your device with the equipment tag or account number from your label or invoice.

  • Find your device
  • Describe the issue
  • Get a call number
Place call with ID

I don’t have my numbers

No equipment tag or account number handy? Tell us how to reach you and describe the machine and issue.

  • Your contact info
  • Machine make & model
  • Problem description
Place call without ID

Need supplies for a contract device? Personalized Supply Order